We’re here to help you...
Our team of Pathfinders are looking forward to helping you today, so please call them on 0800 061 2172 If you find it easier, please send an email to firstname.lastname@example.org telling us what you would like help with. Our team of Pathfinders will be happy to help you.
If you feel we’ve let you down...
If you feel we have let you down we really want to hear about it so we can put things right and to help us do better next time.
Whilst the work we do for you does not fall under any particular regulation, we are part of an FCA authorised company and we set ourselves a really high bar for customer service and for achieving great consumer outcomes. For that reason, our complaints procedure has been designed in line with the very high standards set by the FCA for Financial Services organisations and we want to explain that here for you now.
Talk to us
If you are unhappy with the service you have received, please let us know. Tell us how you’re feeling and where we went wrong and we can get to work fixing it for you and for the other people we are helping.
You can let us know using any of the following means:
And if you’re still unhappy
Where you can go next will depend on who passed us your details in the first place. We will be sure to explain your options in our calls and letters so that you are never left feeling like you haven’t been heard or have nowhere to go.
Occasionally we might not be able to solve an issue because it is outside of our control, but we promise to always listen and explain your options clearly.